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Complaints Procedure

If you feel that we haven't lived up to your expectations in any way at all, we would like to know about it and we will address your concerns straight away.

Initially, please call us on 01 905 3150.

Your complaint will be investigated and you will receive a response, via a letter or a phone call.

If we are unable to resolve the problem, we will pass your complaint to a more senior manager, who will endeavour to resolve the issue immediately.

If you would prefer to put your complaint in writing, you are more than welcome to do so, sending it to; 

Carrington Dean (Ireland) Limited
Mespil House
Sussex Road
Dublin 4

We will respond within 7 days of receiving your letter.

The Final Stage of Complaint Resolution

If you are still not satisfied the last thing you can do is contact the Financial Ombudsman Service. This is the last resort. The Ombudsman will only deal with your enquiry after you have addressed it with your debt solution provider.

If you have not received a final response letter from us within 8 weeks of the complaint date, or you are dissatisfied with the decisions in our final response letter, you can write to:

The Financial Ombudsman Service
3rd Floor
Lincoln House
Lincoln Place
Dublin 2

Carrington Dean

Unit 3 Hays House
High Street
Dublin 24

(01) 905 3150

Opening Hours

Mon: 9:00am - 8:00pm
Tues: 9:00am - 5:00pm
Wed: 9:00am - 8:00pm
Thu: 9:00am - 5:00pm
Fri: 9:00am - 5:00pm
Sat: Closed
Sun: Closed

© 2017 Carrington Dean (Ireland). All rights reserved.

Carrington Dean (Ireland) Limited is a Limited Company registered in Ireland, registered number 537533

Registered office - Unit 3 Hays House High Street Tallaght , Dublin 24

Peter Dean of Carrington Dean Ireland is authorised by the Insolvency Service of Ireland to carry on practice as a personal insolvency practitioner. Peter Dean is also authorised to act as an insolvency practitioner by Institute of Chartered Accountants in England and Wales.